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Support At Home

The Support at Home Program aims to provide improved access to home care
services and equipment, helping older Australians remain healthy, active, and
socially connected while living independently at home.

About the Support at Home Program

The Support at Home Program came into effect on 1 November 2025. It is designed to help older Australians stay independent, safe, and connected in their own homes for longer.
The program provides:
  • 8 new classification levels with associated funding
  • Increased funding for people with complex care needs
  • Clearer assessment and reassessment pathways as needs change
  • Dedicated funding for assistive technology and home modifications
  • Additional funding to support individuals in the last 3 months of life

What Has Changed?

As of 1 November 2025, Australia’s aged care system transitioned to the Support at Home model.

This replaces:

  • Home Care Packages (HCP) Program
  • Short-Term Restorative Care (STRC) Program

Funding Comparison

Home Care Packages (Previous)

  • 4 Levels of Support
  • $10,986 – $63,758 per year

Support at Home (New)

  • 8 Levels of Support
  • $10,731 – $78,106 per year

Client Types

From November 2025, everyone receiving or applying for home support will be part of the Support at Home program.

Grandfathered Clients

If approved on or before 12 September 2024, your contributions are protected
under the “no worse off” rule.
You will pay the same or less than before.

Transitioned Clients

If approved after 12 September 2024 but before 1 November 2025, you will transition into Support at Home under the new contribution system based on your income and pension status.

New Clients

If approved on or after 1 November 2025, you will enter directly into the Support at Home program under the new rules.
If you previously received a Home Care Package, you will transition and retain your funding level. You may be reassessed if your needs change.

Additional Short-Term Funding Pathways

Assistive Technology & Home Modifications

Funding for equipment and home modifications to support safe, independent living. This does not come out of your regular budget.

Restorative Care Pathway

Short-term intensive support (e.g. allied health or nursing) to help restore independence and prevent decline.

End-of-Life Pathway

Additional services for individuals with 3 months or less to live, supporting comfort and dignity at home.

What This Means for You

  • More choice & control:– Flexible budgets tailored to your needs.
  • Improved independence:- Better access to equipment and home modifications.
  • Stronger support:- Clear pathways during recovery or end-of-life care.
  • Financial clarity:- Transparent pricing and contribution structures

Frequently Asked Questions

What is Support at Home?
A new Australian Government aged care program starting 1 November 2025, simplifying access to home care services.
No. Existing clients will be automatically transferred.

No. Your current services will continue, with any changes discussed with you.

The type of services available are set by the Government.You will work with your Care Partner to choose services that meet your goals.

A dedicated professional who helps plan and manage your care, ensuring your budget supports your wellbeing.

Fees and Contributions

Why do I need to pay a co-contribution if I joined after 12 September 2024?

From 12 September 2024, anyone newly approved for care packages is assessed
under the Support at Home framework. This includes income-based contributions
where applicable, as determined by Services Australia.
This system has been introduced to ensure a fair and consistent approach for all
new participants.

No. If you were already receiving services before this date, your current income- tested fees will remain unchanged. You will only pay more if your financial situation changes and a new assessment is completed.
Your contribution amount is based on your income and is assessed by Services Australia. If you already have an income assessment in place, it will continue to apply. Payments are collected through your care provider.

Yes. If Services Australia has previously determined that you are required to
contribute, this will continue under the new program.

Yes. You can review your care plan with your Care Partner at any time to focus on services that best suit your needs. Keep in mind that different services attract different contribution levels, and clinical services are not subject to co-contributions.
Under the Support at Home program, hourly rates may appear higher because they now reflect the full cost of care delivery. This includes administration, travel, supervision, insurance, and staff training providing greater transparency.

Budgets and Agreements

Will I receive a new budget?

Yes. A new budget will be provided outlining your total funding, including any
contributions. Funding will now be distributed quarterly rather than annually.

You can carry forward unused funds—up to $1,000 or 10% of your quarterly budget (whichever is higher)—into the next quarter.
Any existing unspent funds will remain available for your continued care and services.

Yes. You will receive an updated agreement that clearly details:
Your allocated budget

  • Services provided
  • Your rights and
  • responsibilities

Services and Care Planning

Can my services increase if my needs change?

Yes. Your Care Partner will regularly review your situation.
If your needs change, you can request additional services or a reassessment.

Clinical supports such as nursing and allied health are essential for maintaining your health, safety, and independence at home. Providers are responsible for ensuring these needs are met.

This approach focuses on maintaining and improving your independence.
It may involve:

  • Short-term support to regain abilities
  • Therapy programs
  • Assistive equipment to support daily living
Yes. Dedicated funding is available for assistive technology and home modifications. You can also use any remaining funds from your current package.

Additional Information

Will my Care Coordinator change?
No. You will continue working with your current coordinator, now referred to as a Care Partner.
No, The program is designed to maintain your support. Any changes will always be discussed with you beforehand.
Your services will be reviewed at least every three months, or sooner if required.
Case management fees are set at 10% of your total budget. This amount is monitored separately and does not reduce the care you receive.

Why Choose Khalia Care

At Khalia Care, our values guide every interaction, every service, and every decision we make in supporting the people and families we work with.

Respect

We treat every individual with dignity, understanding, and cultural sensitivity, recognising unique strengths and experiences.

Compassion

We care deeply about the wellbeing of the people we support, approaching every task with empathy, patience, and kindness.

Flexibility

Everyone’s needs are different. Our services are adaptable to suit each person’s lifestyle, preferences, and goals.

Quality

We are committed to delivering high-quality care through skilled staff, continuous improvement, and services that promote safety, independence, and wellbeing.

Our Support at Home Services

Daily Living & Independence

  • Personal Care
  • Cleaning & Domestic Assistance
  • Meal Preparation & Shopping
  • Transport

Social & Community Support

  • Social Support & Companionship
  • Community Engagement
  • Support to access activities

Clinical & Specialist Care

  • In-Home Nursing Care
  • Post-Hospital Support
  • In-Home Dementia Care
  • Palliative Care at Home

Care Where You Live

Everyone’s needs are different but the comfort of home is universal.

Khalia Care provides flexible, personalised support so you or your loved one can remain safely at home while receiving the care you need.

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Speak With Someone Who Understands

Making decisions about care can feel overwhelming but you don’t have to do it alone.

Contact Khalia Care today for a FREE consultation and personalised care plan.

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